Refund policy

At ArteForm, customer satisfaction is important to us. We want you to feel confident when shopping for products for your home. If you are not satisfied with your purchase, we offer free returns and refunds within 30 days, subject to the terms outlined below.

30-Day Return Period

You may request a return within 30 days of receiving your order. To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, together with included components, accessories, and documentation where applicable.

To begin a return, please contact us at support@ArteForm.store and provide your order number, the item you wish to return, and the reason for your request.

Please do not send a product back without first contacting our customer support team. We will provide the appropriate return instructions.

Free Returns

Eligible returns made within the 30-day return period are provided free of charge. Customers will not be charged a return shipping fee for an approved return processed according to our instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@ArteForm.store.

Please include your order number and, where possible, photographs clearly showing the issue. We will review your request and provide an appropriate solution, which may include a replacement or refund.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Processing times after a refund has been issued may vary depending on your bank, credit card company, or payment provider.

Original expedited shipping charges or other optional services, if any, may not be refundable unless required by applicable law or the refund results from an error on our part.

Non-Returnable Items

Certain products may not be eligible for return where required for hygiene, safety, legal, or other reasonable purposes. Products that have been materially altered, intentionally damaged, or returned in a condition substantially different from the condition in which they were received may also be ineligible, except where applicable consumer law provides otherwise.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

For return or refund assistance, contact:

Email: support@ArteForm.store
Phone: (647) 409-0327