Refund policy
At ArteForm, customer satisfaction is our highest priority. We are committed to providing beautifully crafted decorative products and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, we're here to help.
1. 30-Day Return Guarantee
We proudly offer a 30-day return policy from the date your order is delivered.
If you are not satisfied with your purchase, you may request a return within 30 days.
2. Eligible Return Items
Products must:
- Be returned within 30 days
- Be unused or gently handled
- Include original packaging whenever possible
- Be free from intentional damage
3. Non-Returnable Items
We cannot accept returns for:
- Gift cards
- Customized products
- Final sale items
- Products intentionally damaged after delivery
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the product
- Photos of packaging
We'll gladly provide a replacement or full refund at no additional cost.
5. Return Process
Email:
Include:
- Full name
- Order number
- Reason for return
Our support team will provide return instructions.
6. Return Shipping
If the return is due to our error, we cover all costs.
For customer preference returns, return shipping may be the customer's responsibility depending on location.
7. Refund Processing
After inspection:
- Refunds are approved within 3–5 business days.
- Funds are returned to the original payment method.
- Banks may require additional processing time.
8. Exchanges
We gladly replace damaged or defective products.
9. Order Cancellation
Orders may be cancelled before shipment.
Once shipped, orders must follow the return process.
10. Late Refunds
Please allow your financial institution adequate processing time.
If your refund has not appeared after 10 business days, contact us.